Thank you for using Lumena: Energy Healing (“the App”, “we”, “us”, or “our”).We value your privacy and are committed to protecting your personal information.This Privacy Policy explains how we collect, use, and safeguard information when you use our iOS mobile application(“App”).

Collection of Information

• Information You Provide to Us

  We collect information when you request customer support, or otherwise communicate with us. The information you may provide includes your name, email, payment method information, feedback, and other information about you included within your messages to us. we process that information consistent with the purpose for which it was provided.

• Other Information About Your Use of the Services

  When you use our Services, we collect the following information about you:

  Usage Information: Whenever you use our Services, we collect usage information, such as the tracks you listen to, what features you access, the app version, access times and date and other similar types of usage information.

  Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.

  Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier and region).

  Information we Generate: We also obtain information about you from other sources, including transaction information from third-party app stores you use to install our app or purchase a subscription.

Use of Information

• We use the information we collect to:

  Provide, maintain and improve our Services, including debugging to identify and repair errors, and develop new service;

  Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;

  Monitor and analyze trends, usage, and activities in connection with our Services;

• Confidentiality and security

  The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal data, you can contact us at [email protected]. Except as described under the “Disclosure of Your Data” section below, we do not provide your personal data to any third party without your specific consent, as defined by applicable law.

• Disclosure of your data

  We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

  We may share your personal data with selected third parties, such as Facebook, for the purpose of displaying advertisements on their platforms, only to the extent permitted by applicable law and with your consent where required.

• Data retention

  We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.

• Changes to our privacy policy

  We may update this Privacy Policy to reflect changes to our data practices. If we make any material changes we will notify you by in-Product message, email (sent to the e-mail address specified in your account) or by means of a notice in the Products prior to the change becoming effective. We encourage you to periodically review this page for the latest data on our privacy practices.

• Contact Information

  If you have any questions about this Privacy Policy, please contact us at: [email protected].